Will technology make HR obsolete in future?
The HR lies on top of a juggernaut due to Advent of technology, Artificial Intelligence and machine learning. This leads management thinkers to a question: Will HR survive the brutal axe on itself? Let’s have a brief introspection:
The HR departments across the nation are already facing the brunt of the dynamic business environment and changing workforce expectations. The older employees feel that HR is just a passing phenomenon. The development programs and appraisal remain the two defining functions of the department.
IT leads the change with AI:
The IT industry which was once instrumental in the dynamic growth of the field is now perhaps putting a death nail in its coffin.
- Organizations like Mphasis has launched an HR-oriented chatbot and app (Ask Dexter). This chatbot is a cloud-based application and aims to resolve the leave queries and organization policies. Also, it has been fortified with employee engagement and promotional news to enhance employee experience (ultimately retention).
- People strong (HR consultancy) states that automation has already cost 55-60% of recruiters to go jobless (means the job givers are looking for a job now!).
- With the government emphasis on e-governance, the compliance work has already become manageable. And frankly, you don’t need a manager to handle things that are manageable.
- Hence the transactional aspects of HRM will soon be a thing of past. So, Organizations will now look forward to candidates who can contribute to their overall success and growth. It is where transformational aspects of HRM will rule.
HR becomes the success metric:
- Considering the fact that most of the millennials love to be active on social media rather than physical life. Therefore HR needs to evolve itself to suit the needs of these netizens. But it remains to be seen if the technology will go lenient on the HR and its future in the nation.
- For a nation like India, automation can bring a positive outcome for the Artificial Intelligence-based HR policies in future. But will the transition be fast? The answer is no.
- AI will also be useful in performance appraisal, talent acquisition, employee relations and compensation management. The best part? The passive candidates are also able to score recruitment by outbound hiring attempts.
- The millennials are attempting to change the HR department by the change in expectations. These people require immediate gratification.
- Experts believe that although things on the human capital front are undergoing a sea of change. Machine-based learning algorithm will help you get routine work done. The machine provides real-time information but not feedback. Hence HRM will move ahead with the better quality of jobs.
- Soon the employee-centric approach will lead the Human resource efforts. This means that your manager may soon get a meeting with both the virtual as well as physical human resource management.